Especially for telecom, mobile and internet call centers

    Thousands of calls a day.Quality control that reachesa few dozen of them.

    Saleso analyzes every call in the center: what was said on the retention call, which packages were actually offered, and whether the rep met every obligation the regulator requires.

    saleso.io

    The situation every telecom call center manager knows

    Call volume is bigger than any QA team, and what gets checked by hand is a drop in the ocean

    A retention call that fails is a customer who never comes back, and you see it only in the churn report at month end

    Reading out the terms and handling cancellation requests are exposed to complaints and fines, with no evidence of what was actually said

    Every rep sells the package they like, not the one that fits the customer on the line

    Every call in the center is reviewed: retention, sales and compliance

    Instead of a sample of a few dozen calls a month, Saleso analyzes all of them: what the customer asked for, what they were offered, whether the mandatory lines were said, and the exact moment their decision turned.

    CALL ANALYSISTelecom & Internet
    78/100CALL SCORE
    1. 01

      Retention calls under a magnifying glass

      Every cancellation request is analyzed: what the customer said, what they were offered, and the sentence where they stayed or left. The patterns repeat, and the whole team can be taught from them.

      Churn signals caught at 1:40 · a retention offer was made

      Found
    2. 02

      Compliance on every single call

      Reading out the terms, handling a cancellation request properly, and documenting consent. A breach reaches you the same day, not after a customer complains.

      The commitment-period line was not said before the close

      Left open
    3. 03

      The package mix that was really offered

      Saleso detects which packages and add-ons were offered on each call and which were not, and shows where a rep skipped an offer that fit that customer exactly.

      One of the three packages that fit this customer was offered

      Found
    Summary and tasks written to the CRM automatically2/3

    From after-the-fact control to the call itself

    At this volume, the rep needs help now.Not in tomorrow's report.

    An AI copilot that sits inside the call and brings the rep the right offer and the mandatory lines while they still matter.

    LIVE CALLDana · Saleso04:12
    Customer

    I'm thinking of switching to a competitor

    WHISPERED TO THE REPon their screen right now

    The offer that brought back 4 of 10 customers last month

    1. 01
      CALL CHECKLIST

      The right retention offer, in time

      The moment the customer asks to cancel, the rep sees on screen what worked with customers in the same position.

    2. 02
      QUEUED FOR FOLLOW-UP

      Automatic summary and status

      Every call closes with a clean summary in the system, with no manual back-office between calls.

    Understand why deals fall through

    Every call broken down by stage: opening, discovery, objections, close. Score, sentiment, and the exact failure point, by your process.

    Everything a sales leader needs to take real control of the team.

    GO DEEPER

    Guides on this

    All guides
    1. 01PlaybooksCustomer retention calls: saving the customer before they announce they are leavingAcquiring a new customer costs several times more than keeping one, yet most retention operations activate only after the cancellation notice, at the worst possible point. How to detect churn intent early from the calls, and how to run a save call that works without buying the customer back with discounts.6MINRead
    2. 02PlaybooksFrom service desk to revenue engine: selling in service calls without ruining the serviceThe service desk talks to more customers than anyone else in the company, and most of those calls end with nothing offered. How to spot natural sales moments in a service call, how to coach service reps to offer without pushing, and what to measure so service quality never pays the price.6MINRead
    3. 03ComparisonsManual vs. automatic call QA: the difference between 5% and 100%Manual call review covers 3%–5% of calls and depends on the reviewer's ear. A practical comparison with automatic QA: coverage, consistency, cost and time to detection.5MINRead

    Ready to know what really happens in calls?

    No commitment: we'll run Saleso on one of your real calls, and you'll see what slipped through.